- Cancel a booked call any time using the link in your invite.
- Monthly services can be cancelled before the next billing date.
- One-time projects can be cancelled any time. See the Refund Policy for what’s returned.
Booked calls
You can cancel or reschedule a free call at any time using the link in your Cal.com confirmation email. A quick heads-up helps us offer the slot to someone else.
Monthly services
Meta Ads and AI Agent services run month to month unless your quote says otherwise. To cancel, email support@digitaltribesco.com at least 7 days before your next billing date. Your service continues until the end of the month you’ve paid for, and we’ll hand over everything you need: ad account access, creatives, and your AI agent’s set-up notes.
One-time projects
You can cancel a Shopify or strategy project at any time by emailing support@digitaltribesco.com. What gets refunded depends on how far the work has gone, as set out in our Refund Policy.
If we need to cancel
Rarely, we may need to stop working on a project, for example if a platform bans the product being promoted or the work would break the law. If that happens, we’ll tell you why and refund any work not yet done.
Ad campaigns after cancelling
When monthly services end, we pause the campaigns we manage unless you ask us to leave them running. Your ad account and its history always stay yours.
Questions about this page? Write to us at support@digitaltribesco.com or use our contact form.