- We only collect what we need to reply to you and do the work.
- We never sell your data.
- Payments are handled by Razorpay. We never see your card details.
- You can ask us to see or delete your data at any time.
Who is responsible
[Legal business name], located at [Registered business address], is responsible for your personal data. Contact us any time at support@digitaltribesco.com.
What we collect
- Things you tell us: your name, email, website, and what you write in our contact form or to our assistant.
- Booking details: when you book a call through Cal.com, the details you enter there.
- Payment details: when you pay, Razorpay collects what it needs. We receive a confirmation, not your card or bank details.
- Basic usage data: like pages visited and device type, collected through cookies and similar tools.
- Client account access: when you hire us, access to accounts like Meta Ads Manager or Shopify, used only for your project.
How we use it
- To reply to you and give you a quote.
- To deliver the services you buy and send related emails.
- To process payments and keep business records the law requires.
- To understand how people use the site and improve it, and to measure our own ads.
Cookies and ad measurement
We may use the Meta Pixel and similar tools to see which of our ads bring visitors and enquiries. These tools may set cookies. You can block or delete cookies in your browser settings, and you can manage ad preferences in your Facebook and Instagram settings.
Our WhatsApp assistant
If you message our assistant on WhatsApp, your messages and phone number are processed by the AI system that powers it so it can reply, and a summary may be shared with our team so we can follow up. We only message you in reply to a chat you started, and we never add you to broadcast lists. Please don’t share passwords, card numbers or other sensitive details in the chat. WhatsApp’s and Meta’s own privacy policies also apply.
How long we keep it
We keep enquiries for up to 24 months, and client records for as long as tax and accounting laws require. After that, we delete or anonymise them.
Keeping it safe
We use secure connections, strong passwords and limited access. No system is perfect, but we take reasonable steps to protect your information and will tell you if a breach affects you.
Your rights
You can ask us to show you the data we hold about you, correct it, delete it, or stop using it for marketing. Depending on where you live (for example under India’s DPDP Act, the GDPR in the EU and UK, or state laws in the US), you may have further rights. Email support@digitaltribesco.com and we’ll respond within 30 days.
Children
Our services are for businesses. We don’t knowingly collect data from anyone under 18.
Changes
If we change this policy, we’ll update the date at the top. Big changes will be made clear on this page.
Questions about this page? Write to us at support@digitaltribesco.com or use our contact form.